Privacy Policy

1. Introduction

Welcome to Tumble Town. We are committed to protecting the privacy and security of our guests, both online and during visits to our indoor soft play centre. This Privacy Policy explains how we collect, use, and safeguard your personal information when you browse our website, book play sessions, reserve birthday parties, or visit our on-site café.

2. Information We Collect

To provide a safe, organized, and enjoyable environment, we may collect the following types of information when you interact with us:

• Contact Details: Your name, email address, and phone number when you make a booking or submit an inquiry.
• Booking Information: Details regarding the date and time of your play sessions, party reservations, and the expected number of attendees.
• Guest Details: Names and ages of children, strictly for the purpose of organizing birthday parties or verifying appropriate access to our age-specific play zones.

3. How We Use Your Information

Your information helps us operate efficiently and ensures every family has a wonderful time. We use this data to:

• Manage and confirm your session bookings and party reservations.
• Communicate important updates, such as changes to café hours, facility maintenance, or reminders about your scheduled visit.
• Maintain rigorous health, safety, and security standards within our play zones.

4. Data Storage and Security

We treat your personal data with strict confidentiality. All collected information is stored securely using modern encryption and access controls. We do not sell, trade, or rent your personal information to third parties. Data is only shared with trusted service providers necessary for processing payments or managing our digital booking schedules, under strict confidentiality agreements.

5. Your Rights

You have the right to access, update, or request the deletion of the personal information we hold about you. If you wish to exercise these rights, or if you prefer to withdraw your consent for any optional communications, you may reach out to our management team directly at any time.